Privacy Policy

Your privacy is our top priority. You're in full control.

Last Updated: January 15, 2024

1. Introduction

Your privacy is our top priority. That's why we've made our privacy policy simple and easy to understand. With Grey, you're in full control of your data. We give you two clear options: share minimal, anonymized data to help improve the app OR keep everything completely private. Here's how it works:

2. Why We Use Hybrid Processing

Grey uses a hybrid approach combining local and cloud processing to give you the most accurate ambient AI experience possible. This lets us run advanced medical AI models that understand context, medical terminology, and clinical workflows.

We know privacy matters in healthcare. That's why we have a Private Mode, which gives you full control and processes everything locally on your device.

Our goal is to deliver the best of both worlds: top performance and uncompromising privacy.

3. Choose Your Privacy Mode

When you set up Grey, you can choose between:

Private Mode (DEFAULT Opt-Out)

Prefer not to share anything? That's perfectly fine. In private mode, Grey only collects basic technical and account-related data needed to run the app and nothing else. No ambient observations, no dictated text, no patient content.

  • All processing happens locally on your device
  • No medical content leaves your device
  • Complete HIPAA compliance
  • Slightly reduced accuracy for complex medical terms

Help Improve Grey (Optional Opt-In Mode)

You can allow Grey to collect minimal usage data to help improve our medical AI models. This data is anonymized, secure, and never accessible to anyone outside of our training system. It's never sold or shared to any third-party.

  • Anonymized medical terminology improvements
  • Enhanced accuracy for specialty-specific content
  • Faster processing with cloud assistance
  • Still HIPAA compliant with de-identification

You can switch between modes at any time in your settings. Learn more about what we collect below.

4. What We Collect and Why

If You Opt In (Help Improve Grey):

We collect only what's necessary to improve the app:

  • Recognized medical text (not audio): Used to improve medical terminology accuracy. This is fully anonymized, processed securely, and never shared or sold beyond our model training system.
  • Clinical context patterns: Helps Grey better understand medical workflows and documentation patterns.
  • Basic usage data: Device type, app performance, and similar technical metrics help us make Grey smoother and more reliable.

This data is never linked to you or your patients (fully anonymized), and no one can access personal or patient content.

If You Opt Out (Private Mode):

We collect the bare minimum to keep your account working:

  • Account details: Like your email address and name
  • License information: To validate your subscription
  • Basic usage stats: Number of hours used, feature utilization
  • Device info and performance metrics: For maintaining a stable app experience

We do not collect any medical content, dictated text, ambient observations, or patient data in this mode.

5. How Long We Keep Data

  • In Opt-In Mode, we keep anonymized text and usage data only as long as needed to train and improve the app (typically 90 days).
  • In Private Mode, we don't collect any medical content. Only basic, non-medical operational data is stored to maintain core functionality.

6. How "Documentation History" Works

You may notice you can view your documentation history and recordings in the app. This is only stored locally on your device for you to access. In Private Mode, this never leaves your device. In Opt-In Mode, only anonymized patterns are shared for improvement.

7. How "Ambient Awareness" Works (Core Feature)

Grey's ambient AI observes and understands your clinical environment to provide intelligent documentation assistance:

  • Visual understanding: Recognizes medical procedures, equipment, and clinical contexts
  • Audio processing: Understands patient-provider conversations with medical accuracy
  • Contextual intelligence: Learns your documentation style and preferences

In Private Mode, all this processing happens locally. In Opt-In Mode, anonymized patterns help improve medical AI accuracy for all users.

8. Data Security

We use a combination of technical and organizational measures to protect your data:

  • Secure at rest: Everything stored is encrypted with AES-256
  • Secure in transit: Your data is protected with TLS 1.3 encryption when moving between your device and our servers (Opt-In Mode only)
  • Access controls: Strict role-based permissions and audit logging
  • Compliance: We maintain HIPAA, GDPR, and SOC 2 compliance
  • De-identification: Advanced techniques to ensure patient privacy even in Opt-In Mode

9. When We Share Data

We NEVER share your medical data or patient information. In rare cases, we may share limited account information if required by law or for security reasons. We will always notify you unless legally prohibited.

10. Healthcare Provider Data

Grey is designed for licensed healthcare providers. We verify credentials during account creation but this information is only used for verification and is never shared.

11. Policy Updates

We may update this Privacy Policy as the app evolves. If we make any major changes, we'll notify you in the app or via email. You can always find the latest version here.

12. Your Rights

You have complete control over your data:

  • Access: Request a copy of any data we have about you
  • Deletion: Request deletion of your account and associated data
  • Portability: Export your data in standard formats
  • Correction: Update any incorrect information
  • Opt-out: Switch to Private Mode at any time

13. Contact Us

If you have questions or concerns about this Privacy Policy, we're here to help:

Email: privacy@grey.health

HIPAA Officer: compliance@grey.health

Phone: 1-800-GREY-MED