Support Center

Getting started is easy:

1. Download Grey for your operating system
2. Install and launch the application
3. Complete the quick setup wizard
4. Start your first voice recording

Check our Getting Started Guide for detailed instructions.

Grey currently supports 20+ languages including English, Spanish, French, German, Mandarin, Arabic, Hindi, Portuguese, Russian, Japanese, and more. The voice recognition automatically adapts to your accent and dialect.

Yes! Grey is designed to work completely offline. All voice processing, transcription, and documentation happens on your device. You only need internet for initial download and optional updates.

Absolutely. Your data never leaves your device. Grey uses AES-256 encryption for all stored data, and we never have access to your medical documentation or patient information.

Yes, Grey supports export to all major EHR systems through standard formats like HL7 and FHIR. You can also use our API for custom integrations.

Grey runs on:

• Windows 10 or later (64-bit)
• macOS 10.14 or later
• Ubuntu 20.04 or equivalent Linux
• Minimum 4GB RAM (8GB recommended)
• 2GB free disk space

Grey achieves 95%+ accuracy for medical terminology in optimal conditions. The AI is specifically trained on medical vocabulary and continuously improves. You can always edit the transcription if needed.

Yes, Grey supports multiple user profiles. Each doctor can have their own account with separate documents, templates, and preferences.